Exchange, Cancellation & Refund Policy

1. Exchange Period

• Exchanges are accepted within 4 days of delivery.
• Items must be in new, unused condition, with original tags and packaging intact.

2. Exchange Process

• Exchanges are available for items received in damaged condition, incorrect size, or faulty merchandise.
• To initiate an exchange, customers must email us at magixclothingin@gmail.com with proof of the issue (e.g., product photos).
• Exchanges apply only to items purchased directly from our official website.
• Unused items returned in their original condition and packaging qualify for an exchange.

3. Exchange Conditions

• Orders placed during sales, with coupons, or discounts are non-exchangeable.
• Accessories, shades, and customized items cannot be exchanged.
• If the size received matches the order but does not fit, an exchange can be requested with a standard fee of ₹199.
• If the customer changes their mind, an exchange can still be processed with the applicable exchange fee.

4. Cancellations

• Orders may be cancelled within 24 hours of placement by contacting us.
• If the order has already been shipped, cancellation is not possible. In such cases, you may initiate an exchange once the item is delivered.

5. Refunds

• Refunds are available if the order is cancelled within the 24-hour window and the product has not been shipped.
• Refunds will also be issued if the product is out of stock after purchase.
• Refunds is not offered — only exchanges are available.